You’ll receive tracking info through an AUTOMATED EMAIL once a label has been printed. Please be aware that I only ship out once, MAYBE twice a week, and print shipping labels 1-2 days before actually shipping your package out. This means you’ll receive an email containing shipping & tracking info, BUT you won’t see movement on tracking until they are picked up. Please be aware that once your package has been scanned at either USPS and UPS and it leaves my hands, I know as much as you do when it comes to tracking information and shipping delays. What you see on your end is exactly what I see on my end. This means if you notice your tracking is saying your package is being held at a hub, not moving after it arrives to a certain city, or doing a tour around the US, you will need to contact the shipping service provider. I cannot provide any more or different insight in regards to the tracking.  If you have any questions always feel free to email me at info@dulceprints.com and include your order number in the subject line. 

If you need your order by a certain date, please select the accurate RUSH ORDER FEE before carting each item in your order. It’s not fair to customers for me to rush orders that were placed after theirs, so that is why I charge a fee. Please understand, I am not amazon, and I am a one woman show. I work very hard to get multiple high quality tumblers out weekly.

RTS (Ready To Ship) tumblers:

These tumblers will be mailed within 2 business days after being purchased.

RUSH MY ORDER?

If you need an order rushed, please pay for the rush fee option by selecting the box before carting your item. Please note the rush fee is per item. 

CUSTOMS AND IMPORT TAXES?

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

*PLEASE NOTE: ONCE YOUR ORDER LEAVES MY POSSESION AND IS GIVEN TO THE POST OFFICE I AM NO LONGER RESPONSIBLE FOR YOUR PACKAGE IF IT IS LOST, STOLEN, OR DELIVERY IS DELAYED SINCE IT IS OUT OF MY CONTROL.*

Due to the nature of my work, I don't accept returns, exchanges, or cancellations. Changes to your orders may not be made after your order has been placed. You agree to this at checkout. This includes but is not limited to, shipping address change, name changes, personalization changes, etc. 

If you need anything at all once your order has been placed, please do not contact me through social media. To protect your privacy, Please do not inquire about your order through social media. For a prompt response, I kindly ask that you emails me at info@dulceprints.com and include your order number in the details.

Each tumbler is handmade, so no cup is EXACTLY the same! You will have a one-of-a-kind tumbler that sparkles just right! Due to the handmade nature of these tumblers, minor imperfections are sometimes unavoidable (specs of glitter). I make every effort to ensure that your cup is perfect before presenting it to you. The item you see pictured is to visualize what this item will look like once it is finished. Since all items are handmade by me, and due to the custom nature of the items, I will do my best to re-create the listed pictures. There is no guarantee that they will look the exact same as pictured. Please reach out to me if you have any questions.

Every Tumbler is made with the highest quality Glitter, vinyl, and FDA Approved Food Safe Epoxy (Resin) that gives each tumbler high shine and a glass-like smoothness finish.

Didn't find what you were looking for? Feel free to contact me at any time!